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Privacy Policy

Last updated: July 23, 2026

Mufson Medical Supply (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, purchase or rent medical equipment, request delivery, or use our services.

Information We Collect

We may collect the following types of information:

  • Name
  • Email address
  • Phone or mobile number
  • Mailing, billing, or delivery address
  • Product, order, or rental details
  • Delivery and pickup information
  • Payment or invoice information
  • Information submitted through website forms
  • Customer service communications
  • SMS or email communication preferences
  • Any other information you voluntarily provide

We may also collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website activity.

How We Collect Information

We may collect information when you:

  • Fill out a contact form on our website
  • Request information about a product or service
  • Purchase or rent medical equipment
  • Arrange an order, delivery, pickup, or return
  • Subscribe or agree to receive SMS or email updates
  • Communicate with us by phone, email, text message, or in person
  • Provide information for customer service, billing, or payment purposes

How We Use Your Information

We may use the information we collect to:

  • Process and fulfill orders or equipment rentals
  • Respond to questions and service requests
  • Arrange deliveries, pickups, returns, or exchanges
  • Send order, rental, payment, and delivery updates
  • Provide appointment reminders and follow-up messages
  • Deliver customer service and support
  • Process invoices and payments
  • Maintain customer and business records
  • Improve our products, services, and website
  • Prevent fraud, misuse, or unauthorized activity
  • Meet applicable legal and recordkeeping requirements

SMS Communications

Mufson Medical Supply maintains strict privacy policies, ensuring that the personal information and mobile information of our users and members is not sold, shared, rented, released, or traded to third parties for marketing or promotional purposes.

Mobile information may only be used by service providers when necessary to deliver and manage our SMS communications. These providers are not permitted to use the information for their own marketing or promotional purposes.

Consent to receive SMS messages is not a condition of purchasing any product or service.

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, loss, alteration, or disclosure.

These measures may include:

  • Restricted employee access to customer information
  • Password-protected systems
  • Secure record storage practices
  • Trusted payment and communication service providers
  • Reasonable website security controls
  • Secure disposal of records that are no longer required

Although we take reasonable steps to protect your information, no website, electronic storage system, email service, or text messaging system can be guaranteed to be completely secure.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us at:

Mufson Medical Supply

Phone: (631) 360-7776

Email: info@mufsonmedical.com

Website: https://mufsonmedicalsupply.com/

SMS Terms and Conditions

Mufson Medical Supply

  1. Types of SMS Messages

We send text messages regarding general customer service and requested services. Messages may include reminders and follow-ups, invoices and payments, order updates, rental updates, and delivery or pickup notifications.

  1. SMS Consent

By providing your mobile number and agreeing to receive text messages, you consent to receive SMS communications from Mufson Medical Supply.

Consent to receive SMS messages is not a condition of purchasing products or services.

  1. Cancelling SMS Service

You can cancel the SMS service at any time. Simply reply STOP to a text message from us.

After you send STOP, we will confirm your unsubscribe status by SMS. Following this confirmation, you will no longer receive SMS messages from us.

To rejoin, sign up again using the same method you originally used, and we will resume sending SMS messages after you provide consent.

  1. SMS Help

If you experience issues with the messaging program, reply with the keyword HELP for assistance.

You may also contact us directly at:

Email: leidyc@mufmed.com

Phone: (631) 360-7776

  1. Carrier Liability

Wireless carriers are not liable for delayed, blocked, incomplete, or undelivered messages.

Message delivery may depend on your wireless provider, mobile device, network availability, and other conditions outside our control.

  1. Message and Data Rates

Message and data rates may apply to messages sent to you from Mufson Medical Supply and messages sent by you to us.

Message frequency varies depending on your orders, rentals, deliveries, payments, reminders, and customer service needs.

For questions about your text messaging or data plan, contact your wireless provider.

  1. SMS Privacy

Mufson Medical Supply does not sell, share, rent, release, or trade personal or mobile information to third parties for marketing or promotional purposes.

For privacy-related inquiries, please review our Privacy Policy at:

https://mufsonmedicalsupply.com/privacy-policy/